Your Data Security is Our Priority
Learn how Orderwerks protects your business data with enterprise-grade security measures, compliance standards, and robust infrastructure.
Enterprise-Grade Security Features
256-bit Encryption
Industry-standard encryption for all data
SOC 2 Compliant Infrastructure
Hosted on audited, compliant data centers
Single Sign-On (SSO)
SAML 2.0 support for enterprise authentication
99.9% Uptime SLA
Reliable service with guaranteed availability
Automated Backups
Regular backups with secure storage
Role-Based Access Control
Granular permissions for team members
🔐 Data Encryption
We implement industry-standard encryption to protect your data at every stage:
- All data encrypted at rest using AES-256 encryption
- TLS 1.2+ encryption for all data in transit
- Encrypted backups stored in secure, geographically separate locations
- Encryption keys managed using AWS Key Management Service (KMS)
🏗️ Infrastructure Security
Built on world-class infrastructure with multiple layers of protection:
- Hosted on AWS with SOC 2 compliant data centers
- Multi-region deployment for redundancy and disaster recovery
- DDoS protection and Web Application Firewall (WAF)
- Regular security patches and updates
- Network isolation and private subnets for sensitive components
👤 Access Control
Comprehensive access management to ensure only authorized users can access your data:
- Granular role-based permissions system
- Single Sign-On (SSO) via SAML 2.0
- Optional two-factor authentication (2FA)
- Configurable session timeout controls
- IP allowlisting available for enterprise accounts
- Comprehensive audit logs of all user activities
✓ Compliance & Standards
We maintain compliance with industry standards and regulations:
- GDPR compliant data handling and processing
- Annual third-party security audits
- PCI compliance for payment processing
- Industry best practices for secure development
- Regular penetration testing and vulnerability assessments
🔍 Monitoring & Response
Proactive monitoring and rapid response to maintain security:
- 24/7 infrastructure monitoring and alerting
- Automated threat detection systems
- Comprehensive incident response plan
- Regular security training for all staff members
- Security event logging and analysis
Frequently Asked Security Questions
- Where is my data stored?
- Your data is stored in SOC 2 compliant AWS data centers in the United States. We use multi-region deployment for redundancy and reliability.
- How often are backups performed?
- We perform automated daily backups of all customer data. Backups are encrypted and stored in geographically separate locations for disaster recovery.
- What happens if there's a security incident?
- We have a comprehensive incident response plan in place. Our team monitors systems 24/7, and we commit to notifying affected customers within 72 hours of discovering any data breach.
- How do you secure API integrations?
- All API communications use TLS 1.2+ encryption. We provide secure API keys with granular permissions and support OAuth 2.0 for third-party integrations.
- Can I get a copy of your security policies?
- Yes, enterprise customers can request detailed security documentation including our SOC 2 reports, security policies, and compliance certificates.
- Do you support custom security requirements?
- We work with enterprise customers to accommodate specific security requirements. Contact our security team to discuss your needs.
Have Security Questions?
Our security team is here to help answer any questions and provide the documentation you need.
Security Team: security@orderwerks.com
Report Vulnerabilities: Please report security vulnerabilities responsibly to our security team.